One of the best ways to determine if a local roofing company will provide quality work and exceptional customer service is to ask for their list of references or the previous customers who have hired and worked with the contractor at least once. As soon as you get the contact details of the people on the list, ask them these questions:
This question sets the foundation for the conversation. Inquire about the overall satisfaction of the former client with the roofer’s workmanship. Did they feel the quality of the work met their expectations? Pay attention to their tone and enthusiasm in their response to gauge their level of satisfaction.
Since timeliness is crucial when it comes to roofing projects, ask the reference if the roofer adhered to the agreed-upon schedule. Did they start and finish the project as promised? Were there any unexpected delays, and if so, were they communicated effectively? Understanding the roofer’s ability to meet deadlines will give you an idea of their reliability.
Ask the reference about the roofer’s responsiveness and willingness to address any concerns or questions. The ideal roofers in Pitman, NJ, should provide regular updates on the progress of the work and be easily reached when needed. A roofer who maintains open and clear communication can help alleviate potential issues and ensure a smooth process.
Understanding the transparency of the roofer’s pricing and potential hidden costs will help you avoid any financial surprises during your own roofing project. For this reason, ask the reference if they encountered any unexpected additional costs or charges beyond the initial estimate provided by the roofer.
Most projects are not entirely free from challenges, so it’s a good idea to ask the reference how the roofer handled any issues that occurred during their roof repair or replacement project. Did they address the problems promptly and effectively? A reputable roofer should demonstrate problem-solving skills and a commitment to resolving issues to ensure client satisfaction.
Ultimately, the opinion of the reference in response to this question carries significant weight. If they are likely to hire the roofer again or recommend their services to others, this gives you a clear indication of their overall level of satisfaction and confidence in the roofer’s abilities.
For a local roofing company that you can trust, you can count on Ken Morton & Sons LLC. Rest assured that our experienced contractors are ready to provide exceptional exterior services, including roofing and siding replacement. Call us at (856) 582-8800 or complete our contact form on our website. We serve homeowners in Sewell and Pitman, NJ.